- Careers

International SOS is the worlds leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in peoples lives and able to support them when they need it the most. We offer our employees a dynamic, friendly and multi-cultural environment to work in. We have an exciting opportunity to join our TRICARE department. TRICARE is the U.S. Department of Defence worldwide health care program available to military personnel overseas.

In Prague we are team of 130 colleagues from diverse countries, covering 29 nationalities.
Thanks to us -> Invoices received from providers are paid on time; Travelling clients have necessary certificates in order to obtain visa; Public International SOS webinars are organized; Assistant centres have up-to-date information about our providers when a client calls and asks for help.

☎ Customer service specialist with French+Arabic+English ☎

We are looking for customer - focused individuals to join our team of Customer Service Executives. PNSC team actively contact via phone or email our providers in various countries and maintain database which contains crucial information about medical health care facilities, aviation providers and security services. The vacancy is suitable for graduates as well as for the physically challenged. Attendance to company site required.

  • WHO IS OUR PROVIDER? We have more than 70000 providers like clinics, hospitals, doctors and security agencies over the globe.
  • WHY DO WE NEED TO GATHER INFORMATION FROM THEM? Information are used by our Assistant centres operating 24/7 helping people in urgent situation.
  • HOW TO IMAGINE PERSON BEING IN URGENT SITUATION? WHAT IS AN URGENT SITUATION? Imagine yourself on vacation relaxing, suddenly you are bitten by insect and infection starts. You feel weak, sweating in fever, but you have no clue where to go. Who to contact... That's right time when we can help. You might to call to our Assistance centers and they provide you with those information which are in database thanks to you. If our database is up-to-date with correct information we can help people in those tricky life situations.

We require:

• FLUENT IN ENGLISH AND FRENCH+ARABIC, any other language is a plus
• Attention to details and recurrence
• Ability to multi-task and prioritize work load effectively
• Excellent communication skills (via phone and electronically )
• Microsoft Software competency

What is waiting for you?

• Induction training, regular coaching to support and develop your skills
• Office is located in center of Prague – Anděl

• Starting date: 1 December 2019

Our flexible working hours enable you to manage your working day. We start no later than 10 am and finish after 2 pm.
You can enjoy moments with your colleagues on sunny terrace where we plant herbs and tomatoes. Our Recreation committee superheroes organize special events like breakfasts, team building and various types of activities - coffee tour, theatre...
We are proud to offer you extensive training opportunities and possibility of international rotations.
5 weeks of holiday, 3 sick days, Meal vouchers, Pension contribution, Benefit card, Multisport card...

How does it sound to you? Don't wait and apply now.

--> IMPORTANT NOTE: Before you apply please make sure that you have working and living permit in Czech Republic.  

Send us your CV in English through the system.

Information about the vacancy

Job location

Radlická 3201/14, 150 00  Praha-Smíchov, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Limited (temporary)


Bonuses, contributions to the pension / life insurance, flexible start/end of working hours, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, refreshments on workplace, contribution to sport / culture / leisure, sick days, corporate events

Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (advanced), French (advanced), Arabic (advanced)

Posted by

International SOS

The vacancy is suitable for graduates.

Suitable for the physically challenged. Attendance to company site required. Suitable for: Disabled, Wheelchair bound, Other.



International SOS
Alice Vránová
Phone: +420 778 526 997